The Help Center can be both your virtual assistant, troubleshooting guru, and personalized guide for navigating the Neurons platform.
How to use our Help Center with AI Support
Our Help Center is a quick and easy way to find information or get answers to a question about Neurons' metrics, platform, and workflows. The AI Support is seamlessly integrated into the Help Center and driven by a state-of-the-art Large Language Model (LLM) trained on all the Neurons knowledge.
Your information hub
The Help Center serves as a centralized hub, providing quick links to our blog, knowledge base, and customer support contacts. By choosing either the knowledge base or blog resource, you can query specific topics or issues and receive instant results without leaving the platform. You can also use the 
button to search across all our knowledge sources, allowing you efficiently find the information you need.
Instant guidance
Another powerful feature of the Help Center is our AI Support. At its core, the AI Support serves as a virtual assistant, ready to guide you through every step of our tool. Whether you're a seasoned pro or a newcomer, it can help you with providing step-by-step instructions on setting up accounts, tips for working with AOIs, or checking definitions of our metrics. For instance, you can simply ask, "How do I reassign a seat?" or “How do I move a folder?” and receive instant, detailed guidance tailored to your specific needs.
Real-time troubleshooting
Beyond its role as an assistant, the AI Support excels as a real-time troubleshooter, ensuring you don't get stuck on a problem or question. Encounter a score you are not sure about? No problem. The AI Support is equipped to provide quick definitions of each metric and offer details on how the benchmark ranges are defined and calculated. For example, you can inquire about what the Focus score means or how we predict Start and End Attention and get an immediate response that keeps your workflow uninterrupted.
Powerful insights
Our AI Support goes beyond simple guidance by offering additional knowledge from all Neurons' resources to maximize the insights from our work. It is trained and regularly updated on all e-books, blog posts, and guides that Neurons has produced over the years, giving it the power to help you with insights such as what to avoid in advertising and how to maximize ad success across different channels.